Frequently Asked Questions
Basic information on using our site and ordering from us is found on ourTerms of Sale page. This page provides additional explanation of questions we have been asked.
Prices and Payments
What currency are your prices in?
You're in Canada. Why are your prices in US$ ?
I live in another country. How do I pay?
What credit cards do you accept?
Using the website
If a lot is on the site, is it guaranteed to be available?
The Shopping Cart does not work!
The full size pictures won't come up!
How long does my Shopping Cart last?
How do I find covers in my interest?
Can I combine orders from your websites?
Other Stuff
I have a question that's not here!
- What currency are your prices in?
- Our prices are all in US dollars, even though we are in Canada. It is the easiest currency in which to do business internationally. For our Canadian customers, we will accept Canadian dollar cheques in payment, converted at the current exchange rate.
- You're in Canada. Why are your prices in US$ ?
- Approximately 90% of our business is done outside Canada. We price everything in US dollars for the convenience of our worldwide clientele. Canadian customers may pay in C$, calculated at the current exchange rate. If we know your address is in Canada, our invoice will show both US$ and C$ amounts.
- I live in another country. How do I pay?
- We try to offer as many convenient forms of payment as possible. See our Payments Page for full details.
- What credit cards do you accept?
- We accept VISA, Mastercard, American Express and JCB cards. Charges are converted to Canadian dollars at the current exchange rate Please see our Payments Page for further details.
- If a lot is on the site, is it guaranteed to be available?
- The shopping cart system on this site is smart. It will not let you order a cover lot that somebody else has ordered, and once it is in your shopping cart, nobody else can have it. So your assurance is very high. However, what is guaranteed in life? About once every 2000 lots, we mess up (that's 99.95% accuracy!). Maybe we got a stock number mixed up and sent the lot you want to somebody else by accident months ago. Maybe we sent somebody one too many lots. If it's gone, and we can't find it, there is nothing we can do about it. So we will claim the legal defence of "E & O. E." (Errors and Omissions Excepted). Subject to that, "Yes, it's guaranteed!" **
- The Shopping Cart does not work!
- The only reason we have encountered for this problem is that your browser (Netscape, Internet Explorer, Firefox etc.) is not accepting "Cookies". Cookies are
small bits of information that our server sends to your browser. When the server asks for the information later, your browser returns it to
identify itself so that the proper shopping cart can be retrieved. Think of the process like a ticket at a coat check - you hand in your
ticket to get your coat back. If your browser is set on "No Cookies" (i.e. Privacy settings too high!), it's like saying you won't take the ticket for your coat, so it's hard
to get it back later! Our cookies do not store any sensitive information. They are only a random number used to identify a particular shopping
cart. (Your name, address and email are stored only if you request it upon checkout.
And remember, they are stored on your computer, not ours.)). ;
When you try to add the first item to your Shopping Cart, our system will test for Cookie Acceptance. Pay attention to the resulting message! If it says your browser is not accepting our cookie, don't bother going any further until it's fixed. You can still e-mail us a list of stock numbers you want, but you can expect some will be sold out by the time we process your order.
To check your Cookie setting:
Internet Explorer 6.0: From the menu bar, choose Tools >> Internet Options >> Privacy tab. Any setting of the slide below "High" should work. Our Cookie is a "First Party" cookie that does not store personal information. If you still have a problem after that, it may be a Firewall issue. Sorry, but we can't help you with that.
Netscape Navigator:(We have not used Netscape since version 4.05 so these instructions are probably out of date, but may give you a place to look). From the menu bar, choose Edit , Preferences, Advanced. Then in the "Cookies" section make any selection except "Disable cookies".
Firefox: From the menu bar, choose Tools >> Options >> Privacy tab. Do either: 1)Check "Accept Cookies" >> until they expire OR 2) Uncheck "Accept Cookies" AND Click on "Exceptions", add coverlotz.com to the list, and ALLOW. - The full size pictures won't come up!
- We frequently hear: "I clicked on a thumbnail and it skipped to the top of the page
instead of giving me the pop-up window with the full size picture."
The reason for this is always the same. You have a pop-up blocker active. All blockers can be set to allow pop-ups from trusted sites. That's what you need to do, but we can't help you actually do it, since there are so many different pieces of software out there. If you can't find the "trusted" switch, just turn off your blocker while on our site. There are no "nasty" advertising pop-ups here. We have encountered situations where, even after disabling a pop-up blocker, the problem did not go away. The answer was that more than one blocker was active! This can happen for example, by having toolbar blockers on your browser and another separate stand-alone blocker. - How long does my Shopping Cart last?
- As long as you are adding items to your Shopping Cart, there is no time limit. However, after four hours of inactivity, a Shopping Cart is considered "Abandoned" and may be deleted. Items in your Shopping cart can not be ordered by anyone else. Please be considerate of other collectors and delete your Shopping Cart if you do not intend to complete the order.
- How do I find covers in my interest?
- All our cover lots have country names, searchable descriptions and keywords. Use the browsing index at the left of every page, or enter a keyword into the search box.
- Can I combine orders from your websites?
- In general, orders from Coverlotz.com will be shipped on their own. At our discretion, we may make an exception for regular customers who order heavily from our other site, Buckacover.com, but for occasional users, we would prefer to handle orders from the two sites separately.
- I have a question that's not here!
- Use the Contact us link in the menu at the top of the page to contact us with your question. We'll answer it, and maybe post it here for the next person.
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** E. & O.E.
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